01Overview
Market360X plans give you instant access to digital alerts, so we cannot take them back once they have been delivered. That is why we offer a low-cost Weekly plan: you can try our alerts before choosing a longer plan. This policy explains the cases where we do give refunds.
Plans do not renew automatically, so you will never be charged again unless you pay for a new plan yourself.
02When you can get a refund
You are entitled to a full refund if:
- you paid but we have not activated your plan within 72 hours of receiving your checkout form, and you ask us to cancel it;
- you paid twice for the same order by mistake (we refund the duplicate payment);
- you paid more than the plan price (we refund the extra amount);
- we cannot activate your plan for any reason on our side.
03When refunds are not given
- after your plan has been activated and your login details have been sent, including if you only used part of the plan;
- because of trading losses, missed targets or results you were not happy with. Alerts are information, not a guarantee of profit;
- if you missed alerts because of your own device, internet connection or notification settings, or because you left an alert channel;
- if your access was suspended or ended because you broke our Terms & Conditions, for example by sharing alerts or login details.
04If our service goes down
If a fault on our side stops alerts from being delivered for a full trading day or more, we will extend your plan by the number of trading days affected. Extensions are given instead of cash refunds for active plans.
05How to ask for a refund
Email contact@market360x.com within 7 days of your payment with:
- your full name, email address and mobile number used at checkout;
- the plan you bought and the amount paid;
- your UPI transaction reference (UTR) or a screenshot of the payment;
- the reason for your request.
06How refunds are processed
We review every request within 3 working days and email you our decision. Approved refunds are sent to the same UPI account or bank account the payment came from, normally within 5 to 7 working days. Your bank may take a little longer to show the money in your account.
07Contact us
Questions about a payment or refund? We're happy to help:
- Email: contact@market360x.com
- Phone: +91 92113 84013
- Address: 423, Tower-B, Logix Techno Park, Sector-127, Noida, Delhi NCR - 201313, India